Shipping policy

At FluidLine Solutions, we work to get your order out quickly and accurately. Please review the details below regarding shipping, freight, and local pickup.

1. Order Processing

  • Orders are typically processed the same business day if placed before 3:30cst.
  • Orders placed after business hours, weekends, or holidays will be processed the next business day
  • Processing times may vary based on product availability and order volume

2. Shipping Methods

We offer multiple shipping options depending on the size and type of your order:

📦 Standard Shipping

  • Small and standard items ship via common carriers (UPS, FedEx, USPS)
  • Shipping rates are calculated at checkout

🚛 Freight Shipping

  • Large, heavy, or bulk orders (including inventory lots) ship via freight carriers
  • Freight costs are not always automatically calculated at checkout
  • We may contact you with a freight quote before finalizing your order

3. Local Pickup

Local pickup is available at our Waxahachie, Texas location.

  • You will be notified when your order is ready
  • Valid ID may be required at pickup
  • Please contact us to coordinate pickup times if needed

4. Shipping Timeframes

Delivery times vary depending on location and carrier.

  • Standard shipping typically arrives within 2–7 business days after processing
  • Freight shipments may take longer depending on scheduling and destination

Please note that delivery times are estimates and not guaranteed.

5. Shipping Delays

FluidLine Solutions is not responsible for delays caused by:

  • Weather conditions
  • Carrier issues
  • Incorrect or incomplete shipping addresses
  • Events outside our control

6. Address Accuracy

Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect addresses may be subject to additional shipping charges
  • We are not responsible for lost shipments due to incorrect address entry

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 3 business days of delivery
  • Retain all packaging materials for inspection
  • We will work with the carrier to resolve the issue

8. Split Shipments

Some orders may ship in multiple packages depending on product availability and warehouse logistics.

9. Questions

If you have any questions about shipping, freight, or delivery:

FluidLine Solutions
📧 accounting@fluidlinesolutions.com